A Walk to Remember

His plans were all set, but William “Bill” Klee, of Lusby, Maryland, almost didn’t walk the stage at 91ֱ’s 51st Annual Commencement in July 2022. He had earned a Bachelor of Professional Studies in Technology Management, and he had excelled in (and enjoyed) his courses—he even tripled up in several of his trimesters! The problem came in late June of 2022 when he received a horrifying call saying his daughter had been in a terrible motorcycle accident. Forget about attending Commencement, was she even alright?

Klee and his daughter had often ridden together as EMTs. She was a full-time EMT and he, too, has his certification, but mainly just drove the ambulance. It was a time he cherished. So, when he learned of her accident that occurred, he was devastated. Any thoughts he had about traveling out of state to attend Commencement took a back seat to supporting his daughter’s recovery.

As she overcame her injuries, she and Klee’s wife encouraged him to keep his plans to go to Commencement. It was to be his first time hearing his name called and walking across a stage to celebrate an educational milestone.

Klee had finished high school in the middle of the school year and when it was graduation time, he didn’t have a chance to walk the stage to get his diploma because he was in the middle of Boot Camp for the U.S. Navy. He became an electronic technician, working in calibration labs and special communications facilities. As an electronic technician, he used technical systems to assist with detection and tracking of subsurface threats and enable secure communications with U.S. Naval submarines to maintain fleet combat readiness. “You’re following your procedures, you’re testing equipment out, and then if it doesn’t pass, you have to figure out why it didn’t pass and fix what is wrong with the items and get it back to where it belongs,” stated Klee, explaining his job. He noted that the Navy’s electronic standards had to meet and trace back to the National Institute of Standards and Technology’s (NIST) guidelines and standards.

Klee’s job future changed due to one single mistake. While checking an item that needed to be calibrated, Klee noticed a problem. He brought the discrepancy to his superior, who disregarded the issue. As a result, the situation ended up causing damage to the equipment and electronic standard for which Klee was blamed. “But because of that incident, I was given an opportunity that I probably never would have had,” he says. He was moved from the Calibration Lab to the Planning Group on the naval base in Groton, Connecticut. “I just absolutely fell in love with planning. I swore if I ever got the opportunity again to do planning like that, that I was going to take it.”

Klee got his wish. When he separated from the Navy after 12 years of service, he began working at Calvert Cliffs Nuclear Power Plant in the Instrument and Controls Shop. When the opportunity arose in 2001 for him to move to Planning, he jumped at the chance. In 2010 he made the move into Projects. If it wasn’t for that one incident in the Navy, he feels he probably wouldn’t have gotten that opportunity. “I wouldn’t have had that taste and desire for working in Planning, which then led me to Projects, which ultimately led me to Corporate IT Projects. So yeah, it was definitely one of those happy mistakes…,” says Klee, “I try to tell people, ‘Don’t be afraid to make a mistake, because you never know where it’s going to take you.’”

Now Klee is an IT project manager, a position he obtained after earning his ǰ’s degree from 91ֱ (then Excelsior College). Michael Johnson, then the associate dean in the School of Undergraduate Studies and a retired Navy veteran, directed Klee to Excelsior, and Klee was able to apply credits from Richland Community College and his time in the Navy toward his degree. The educational partnership between Excelsior and his employer was beneficial, too, and the admissions process was easy. “It was a very simple process…I was able to take the background information [training and courses] that I had done between the Navy and my other classes and submit that for review. I was able to approach my training department at Calvert Cliffs and they were able to just send me a letter that verified what training I had already been through and submit that to Excelsior as part of our partnership.”

Klee worked hard to complete his studies, even going so far as to take a 15-week course and two 8-week courses in the same trimester for several trimesters. Thankfully, he had the support of his family to help him get through the process and he earned his ǰ’s degree in October 2020.

And the best part? On Commencement Day in July 2022, Klee’s wife and daughter were hundreds of miles away, just returning from one of his daughter’s many doctor’s appointments, when they began to watch the live-streamed ceremony on their phone while stopped at a red traffic light. It just so happened they were watching at the exact moment Klee crossed the stage. It was a moment the family will never forget.

More from William Klee

What makes a good leader?

“I try to work with my people a lot more. I don’t want to be a boss, I want to be somebody that they would look at as more of a mentor, a leader, rather than just somebody there to say, ‘No, you need to do this or that.’”

What’s one piece of advice you could give people?

“I would say, ‘Don’t be afraid to try because you never know where it will take you.’ The time that you will ultimately fail is when you don’t try….’ I’ve seen people on LinkedIn that were saying that they were just starting back to school, and I would try to encourage them. It took me over 30 years to complete my degree. I can tell you without a doubt, I’m glad I did. You have to take that first step; you have to start trying. Don’t give up. Keep going and then finally you can say, ‘I did it.’”

In His Own Words

Hear William share his story in his own words in this clip:

Martin Luther King Jr. Day

Who was Dr. King and why do we commemorate him?

Although it took many decades, in 1983, President Ronald Regan signed a bill that created a U.S. federal holiday in honor of Dr. Martin Luther King Jr., which is observed on the third Monday of January.
Martin Luther King Day commemorates the civil rights activist and leader assassinated in 1968. Dr. Martin Luther King was a scholar and a minister who led the non-violent civil rights movement. Through activism and inspirational speeches, King played an instrumental role in ending the legal segregation of African American citizens in the United States, as well as creating the Civil Rights Act of 1964 and the Voting Rights Act of 1965.

In 1964, he won the Nobel Peace Prize and his legacy lives forever as he continues to be remembered as one of the most influential and inspirational African American leaders in history. Dr. King delivered powerful messages of peace and equality. One of his more memorable speeches was given on August 28, 1963, in the historic march on Washington, D.C. which drew more than 200,000 people into the shadow of the Lincoln Memorial. It was here that Dr. King gave the “I have dream” speech emphasizing his belief that someday all men could be brothers.

On April 3, he gave his final speech in which he told supporters in Memphis, “I’ve seen the promised land. I may not get there with you. But I want you to know tonight that we, as a people, will get to the promised land.” The next day, Dr. Martin Luther King Jr. was killed by a sniper’s bullet while standing on a balcony outside his motel room. Dr. King’s life had a tremendous impact on race relations in the United States.

Other more notable quotes by Dr. King are:

“Injustice anywhere is a threat to justice everywhere.”
“Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.”
“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.”
“True peace is not merely the absence of tension; it is the presence of justice.”
“Our lives begin to end the day we become silent about things that matter.”

Resources to learn more about Dr. Martin Luther King Jr.’s life and legacy.

https://www.history.com/topics/black-history/martin-luther-king-jr
https://www.nobelprize.org/prizes/peace/1964/king/biographical/
Source: History.com

91ֱ Welcomes New Chair and Members to Board of Trustees

Matt LoebAlbany, New York—The 91ֱ board of trustees has named Matt Loeb as its chair. He has been a member of the board since 2017. Loeb has more than 30 years of global leadership experience and is a certified board director by the National Association of Corporate Directors. He is currently CEO and principal of Optimal Performance Seekers LLC, and non-executive chair of the Bubblr (OTC:BBLR) Board of Directors.

“Excelsior is a leading online university, and we are fortunate to benefit from the expertise of our board members who are leaders in industry, technology, finance, and higher education,” said David Schejbal, president of 91ֱ. “We look forward to working with Matt Loeb as the new chair of the board. His passion for our mission and focus on strategy is essential to growing Excelsior’s impact.”

Charlene DukesThe board also named Charlene Dukes, president emerita at Prince George’s Community College, vice chair of the board. Dukes was the first female president of the community college, which is the home of the National Cyberwatch Center, an advanced technology education site funded by the National Science Foundation.

Dr. Dan GreensteinNew trustees appointed to the board include Daniel Greenstein, chancellor of Pennsylvania State System of Higher Education, and David Wilson, president of Morgan State University.

In 2018, Greenstein became chancellor of Pennsylvania State System of Higher Education, the state’s system of public universities. The system serves more than 90,000 degree-seeking students. Greenstein is leading a system-wide redesign effort focused on increasing opportunities for students.

David Wilson, Board TrusteeWilson’s tenure as Morgan’s president, which began in 2010, has been characterized by great gains and an era of unprecedented transformation for the University. He has authored two books and more than 20 articles and was inducted into the Baltimore Sun’s Business Civic Hall of Fame in 2021.

In addition to Loeb and Dukes, other board officers are Kent Clark, treasurer, and Jeanne Meister, secretary. Greenstein and Wilson join David Baime, Jennifer Gentry, Karen Kocher, KH Maman, Karim Merchant, Rose Wang, and Alec Whitters on the board of trustees.

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Media Contact 91ֱ:
Erin Coufal, ecoufal@excelsior.edu, 518-608-8498

ABOUT EXCELSIOR UNIVERSITY
91ֱ is an accredited, not-for-profit online institution focused on helping adults complete their degrees and advance their careers. Excelsior contributes to the development of a diverse, educated, and career-ready society by valuing lifelong learning with an emphasis on serving individuals historically underrepresented in higher education. Founded in 1971, Excelsior meets students where they are—academically and geographically—removing obstacles to the educational goals of adults pursuing continuing education and degree completion. Our pillars include innovation, flexibility, academic excellence, and integrity.

Christmas

Christmas is celebrated on December 25. Christmas is both a sacred religious holiday and a global cultural and commercial phenomenon. People around the world observe it with traditions and practices that are both religious and secular. For Christians, it is the celebration of the birth of Jesus, a spiritual leader whose teachings form the basis of Christianity. For Christians and non-Christians alike, popular customs include:

  • Gathering with the family.
  • Exchanging gifts.
  • Decorating Christmas trees.
  • Sharing meals with family and friends.
  • Waiting for Santa Claus to arrive on December 25.
  • The History of Christmas

    While today Christians celebrate the birth of Jesus during the Christmas holiday, the precise origin of assigning December 25 as the birth date of Jesus is unclear. The bible does not mention a date for Jesus’ birth until the fourth century. Pope Julius I chose December 25 to celebrate and adopted and absorbed the traditions of the traditional winter solstice festivals, which were celebrated worldwide.

    When is and how is Christmas celebrated?

    In the 19th century, Americans began to embrace Christmas. Around the same time, the English author Charles Dickens created A Christmas Carol, a story about the importance of charity and goodwill toward all humankind. At the same time, families became more sensitive to the emotional needs of their children and lavished them with attention and gifts during the holiday.

    A monk named St. Nicholas gave birth to the legend of Santa Claus. St. Nicholas, born in Turkey around 280 A.D., traveled the countryside helping the poor and sick and gave away all his inherited wealth, becoming known as the protector of children and sailors. Americans embraced St. Nicholas in the late 18th century when an Episcopal minister wrote a Christmas poem more popularly known by its first line, ‘Twas the Night Before Christmas. Subsequently, in 1881, political cartoonist Thomas Nast drew on the poem and immortalized the jolly man in red with a white beard and a sack of toys.

    More Resources to learn about Christmas


    The History of Christmas (historycooperative.org)
    Christmas | Origin, Definition, Traditions, History, & Facts | Britannica

    Kwanzaa

    History of Kwanzaa

    In 1966, Dr. Maulana Karenga professor and chairman of Black Studies at California State University, Long Beach created Kwanzaa. In an effort to bring African Americans together as a community, he combined aspects of several different harvest celebrations, such as those of the Ashanti and those of the Zulu to form the basis of the week-long holiday. Kwanzaa is derived from the phrase “matunda ya kwanza” which is Swahili for “first fruits.” Each family celebrates Kwanzaa in their own way. The holiday traditionally lasts seven days and on each of the seven nights, the family gathers, and a child lights one of the candles on the candleholder, also known as kinara, followed by a discussion of one of the seven principles.

    The seven principles called the Nguzo Saba in Swahili are values of African culture which contribute to building and reinforcing community among African Americans. In addition to the candle lighting ceremony, celebrations often include songs and dances, African drums, storytelling, poetry reading, and a large traditional meal.

    When and How is Kwanzaa Celebrated

    Even though Kwanzaa began as an alternative to Christmas, many families celebrate both holidays. According to Dr. Karenga, Kwanzaa is a cultural holiday with spiritual significance, not religious. Thus, African Americans of all faiths can and do celebrate Kwanzaa. In 2022, Kwanzaa begins on Monday, December 26, and ends on Sunday January 1,2023.

    Resources to learn more about Kwanzaa



    Hanukkah

    Origins of Hanukkah

    Hanukkah is the eight-day celebration widely known as the festival of lights. This Jewish celebration commemorates the miracle of light that occurred when a vial of oil, just enough to light the temple’s menorah for one day, burned for eight days. The miracle became the foundation of the beloved holiday to celebrate the victory of light over darkness. The holiday is celebrated with the lighting of the menorah, traditional foods such as latkes and sufganiyot, dreidel games, and gifts.

    How Hanukkah is Celebrated

    The Hanukkah celebration includes the lighting of a nine-branched menorah, known in Hebrew as the hanukkiah. On each of the eight nights, another candle is added to the hanukkiah after sundown, with the ninth candle, called the shamash (helper), used to light the others. Jews typically sing blessings during this lighting of the candles and display the menorah prominently in a window as a reminder to others of the miracle that inspired the holiday. Traditional Hanukkah foods are fried in oil, like potato pancakes (latkes), and jam-filled donuts (sufganiyot) are particularly popular for many Jewish households. Other customs include playing with four-sided spinning tops called dreidels and exchanging gifts. This year Hanukkah begins the evening of December 18 and ends the evening of December 26, 2022.

    More Resources for Understanding Hanukkah

    History of Hanukkah https://www.history.com/topics/holidays/hanukkah

    Taking the Road Less Traveled: New White Sox Manager Reflects on Journey to Head Coaching Position

    Albany, New York – The Chicago White Sox have welcomed Pedro Grifol as the 42nd manager in franchise history. Grifol, a native of Miami, Fla., is also a former professional baseball player and an 91ֱ graduate.
    Pedro Grifol

    Grifol’s baseball and coaching career has been anything but ordinary. After being named the Florida high school baseball player of the year in 1988, Grifol attended Florida State University to continue his playing career. Following his All-American season in 1991, he was drafted by the Minnesota Twins in the 6th round of the 1991 MLB draft. When he became a professional baseball player, Grifol was unable to complete his college degree at Florida State University. Following his nearly 10-year playing career, Grifol came to Excelsior to help complete his academic journey.

    “91ֱ afforded me a great opportunity to attain my degree after a 9 1/2-year professional career, both of which led to countless opportunities,” said Pedro Grifol, manager of the Chicago White Sox. “I strongly encourage all those contemplating making this sacrifice for their education to take this leap of faith. 91ֱ will make it worth your while.”

    The next step in Pedro Grifol’s journey includes trying to do something that hasn’t been done since 2005–bring the White Sox back to the World Series. For Grifol, the World Series is familiar territory, serving as the catching coach for the Kansas City Royals during their 2015 championship. From his time at Florida State to 91ֱ, Grifol has always accomplished what didn’t seem possible and will look to continue those ways with the Chicago White Sox.

    “It takes incredible dedication to complete a degree as an adult. You have to be determined and focused among competing priorities,” said David Schejbal, president of 91ֱ. “Pedro’s story showcases this dedication to education that is shared by many students and alumni in our Excelsior community, and his success shows us all what is possible.”

    Excelsior meets students where they are to work toward degree completion through generous credit transfer and flexible, online education with instructor-led, self-paced courses for the changing needs of adult learners.

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    Media Contact 91ֱ:
    Erin Coufal, ecoufal@excelsior.edu, 518-608-8498

    ABOUT EXCELSIOR UNIVERSITY
    91ֱ is an accredited, not-for-profit online institution focused on helping adults complete their degrees and advance their careers. Excelsior contributes to the development of a diverse, educated, and career-ready society by valuing lifelong learning with an emphasis on serving individuals historically underrepresented in higher education. Founded in 1971, Excelsior meets students where they are—academically and geographically—removing obstacles to the educational goals of adults pursuing continuing education and degree completion. Our pillars include innovation, flexibility, academic excellence, and integrity.

    Q&A with Stephanie Yackel

    About Stephanie Yackel

    Stephanie Yackel is a faculty program director with 91ֱ’s ǰ’s and ٱ’s in nursing programs. She has been with Excelsior since September 2020.

    Yackel brings 10 years of experience in higher education to her role at Excelsior. She earned ǰ’s and ٱ’s degrees in nursing from Bethel University and her doctorate in educational leadership from American Sentinel University. Prior to working with Excelsior, she was a dean of nursing, overseeing LPN, associate degree, and ǰ’s degree programs, at Rasmussen University. Clinically, she specialized in oncology and worked in post-surgical nursing.

    We asked Yackel about her career, her work in curriculum development, and how she thinks students will benefit from Excelsior’s ǰ’s and ٱ’s in nursing programs. Check out her answers below.

    Q&A with Stephanie Yackel

    Q: Can you tell us a little about your background?
    A: I started off in nursing by achieving my ǰ’s degree, and I started in a post-surgical unit at a hospital. Then the majority of my career was as a RN in oncology. Then I achieved my ٱ’s degree, and after that, I was recruited to be a full-time faculty member at a university. I did that for about a year, and I was recruited at that university to then move into the dean of nursing position.

    Q: How did you come to Excelsior?
    A: I decided that I wanted a new area and to try something a little bit different. I had been in my position for almost 11 years, and I wanted to just see what other options were out there. I came across Excelsior, and I really liked the job description. As far as the faculty program director [position] is concerned, a lot of it overlapped with my dean of nursing position. However, it also was a different avenue. A lot of it focused on curriculum development, which I had done in the past. This [role] was much more into that versus overseeing the students and all the issues and concerns that they dealt with. So this role was focusing more on the curriculum development part and the faculty.

    Q: Can you tell us about your work in curriculum development?
    A: Curriculum development is a team. We work with subject matter experts in the area of the course that we’re developing. As the faculty program director, I oversee the subject matter expert, who we call SME, and then we also work with a design team to put all the thoughts and ideas into the course and make it look nice and interactive for our students. We really want to ensure that when we’re developing the courses, the students are achieving the student learning outcomes within that course. So, we will create assignments, discussion posts, scaffold assignments. As a faculty program director, I oversee that the vision is coming together to meet the needs of the students and to ensure they’re achieving those outcomes.

    Q: What do you want students to get out of the ǰ’s and ٱ’s in nursing programs?
    A: The ǰ’s is elevating them, such as from an LPN. Many facilities, particularly hospitals, are requiring a ǰ’s degree. The ǰ’s is putting them on that springboard to get to where they need to be within their current job or potentially new job. Excelsior prepares that graduate to be a critical thinker on the floor and also in leadership. Students then have the ability to move on, if they choose to do so, with the ٱ’s program. A ٱ’s creates the framework for no matter what area that they’re looking at, whether it be informatics, education, or leadership, and it creates leaders in education, leaders in informatics, and leaders in management. So, it’s more focused on that leadership platform.

    Q: What does Excelsior receiving university status mean to you? What do you think it means for our students?
    A: University status does elevate the college. It does show that [elevation] through our accreditation, through our processes, through surveys, and through showing how students make it through the courses. We’re meeting the needs of the accrediting bodies and of the community. So that status does rise us above and does put us into the same sort of bucket as other universities. It also allows us to continue to potentially create new programs, such as maybe doctoral programs in the future or other programs along that line.

    91ֱ Named Best for Adult Learners by Intelligent.com Ranking of Best Online Colleges in New York

    [Albany, New York] – Intelligent.com, a trusted resource for program rankings and higher education planning, has included 91ֱ to its list of the Best Online Colleges in New York in 2023 and named Excelsior Best for Adult Learners. The research identifies top schools in the state based on tuition costs, the number of credits required to graduate, and the online coursework delivery format.

    “Excelsior has long been an education home for adult learners in all stages of their professional and educational journey,” said David Schejbal, president of 91ֱ. “We are proud to receive this recognition with a Best for Adult Learners ranking for 2023. This award is a testament to the hard work of our faculty, staff, and administration.”

    91ֱ was awarded Best for Adult Learners as part of the Best Online Colleges ranking. Intelligent.com implemented a unique methodology that ranks each institution on a scale from 0 to 100 across six categories. The scoring system compares each school according to tuition costs, admission, retention and graduation rates, faculty, and reputation, as well as the student resources provided for online students.

    Studies show that obtaining a degree increases income substantially, with graduates earning 84% more than those with only high school diplomas or those without a completed GED. The percentage difference in earnings continues to grow with higher learning degrees such as master’s, doctoral or professional degrees, with the unemployment rate decreasing to as much as 1.6% for those with a doctorate. To access the complete ranking, please visit

    # # #

    Media Contact 91ֱ:

    Erin Coufal, ecoufal@excelsior.edu, 518-608-8498

    ABOUT EXCELSIOR UNIVERSITY

    91ֱ is an accredited, not-for-profit online institution focused on helping adults complete their degrees and advance their careers. Excelsior contributes to the development of a diverse, educated, and career-ready society by valuing lifelong learning with an emphasis on serving individuals historically underrepresented in higher education. Founded in 1971, Excelsior meets students where they are — academically and geographically — removing obstacles to the educational goals of adults pursuing continuing education and degree completion. Our pillars include innovation, flexibility, academic excellence, and integrity.

    Career Spotlight: Security Operations Engineer

    As the use of technology increases daily, so do threats to the cyberworld. Companies and organizations all over the world are hiring cybersecurity professionals to help protect and defend their computer software and networks. A key member to this team is a security operations engineer who monitors computer systems to better protect the company or organization against cyber threats. While for this reason, security operations engineers play a critical role, at the end of the day, they protect the consumer too.

    If you’ve ever purchased something online and thought about what happens to your credit card or personal information, the protection guaranteed at companies starts with a security operations engineer. This guide will give you the steps to becoming a security operations engineer.

    Security Operations Engineer Job Description

    Security operations engineers make sure data, personal information, and software are protected against all cyber threats. While many members of IT teams help fix a cyberattack after it has occurred, security operations engineers work to prevent threats from becoming incidents. While we all know cybersecurity threats are bound to happen, hiring a security operations engineer will decrease the chances of a threats turning into an attack, which in turn will help your organization and your customers.

    Security Operations Roles and Responsibilities

    Security operations engineers are highly technical computer specialists whose main responsibilities include:

    • Research, design, develop, and test software
    • Implement safety measures to protect sensitive information and secure data from hackers
    • Maintain security policies at the points of access to a clients’ networks
    • Evaluate security vulnerabilities of all computers systems and networks
    • Create policies and procedures for end users to ensure systems are protected
    • Act as liaison for companies, working with different vendors and partners to ensure network access and security requirements are met
    • Provide defense tactics if and when a cyberattack occurs

    Security operations engineers are also considered experts in their field. If and when something occurs, they provide support and leadership to any parties involved.

    Skills and Education Needed to Become Security Operations Engineers

    Security operations engineers must be highly educated in the field of cybersecurity, information technology, or computer science. All positions require at least a ǰ’s degree in cybersecurity. As technology changes and companies continue to grow in the cyberworld, advanced degrees in cybersecurity, combined with multiple years of experience, are starting to be required. A graduate certificate in cybersecurity operations from 91ֱ will set you up to be a successful candidate for any cybersecurity engineering position. This degree builds your skills in threat detection, incident response, information assurance, defense mitigation, and risk assessment.

    In addition to education requirements, hiring managers look for individuals who have strong:

    • Communication skills. Security operations engineers must be able to explain technical language to leadership and other members of the team.
    • Project management skills. With technological advances happening every day, a security operations engineer will be pulled into a lot of projects. Being able to stay organized and prioritize projects efficiently and effectively is necessary.
    • Ability to work under pressure. In a crisis, security operations engineers must act quickly and professionally to access situations and protect data.

    Security Operations Engineer Salary

    According to the Bureau of Labor Statistics, job opportunities for security operations engineers are expected to grow 28 percent by 2026. The demand will continue to grow as technologies change and new threats arise. Protection of sensitive data and the ability to fight cyberattacks should be a top priority for all companies. If a cyberattack occurs, it can mean a significant loss of money and resources for all involved. If the wrong people get a hold of sensitive and private information, many people could be in danger.

    According to Payscale.com, security operations engineers make, on average, $100k per year. Earn your degree in cybersecurity from 91ֱ to protect individuals, families, and companies from cyber threats from throughout the world.

    Career Spotlight: Medical Records Manager

    Medical professionals know that the best care comes from a clean environment. Staff constantly check to make sure that everything providers and patients might touch is organized and sterile.

    While medical records managers may not interact directly with patients, they also play an important part in keeping the medical system running cleanly—by practicing good data hygiene. Dirty data, just like a dirty surface, can be hazardous to your health and result in wrong diagnoses, incorrect medications, and improper treatment plans.

    Medical records professionals work behind the scenes in health care facilities and anywhere else patient data is kept. They serve as a link between providers, clients, and patients and are the gatekeepers to your protected health information.

    Medical records management is a strong career choice for someone looking to put a ǰ’s degree in health care management to work and break into the administrative and informatics side of health care.

    Medical Records Manager Job Description

    Doctors count on having an accurate record of a patient’s health and health care history to make decisions about medications, tests, and other medical steps. Patients need to know their sensitive information is secure, accurate, and accessible to any provider they visit, and insurance companies rely on medical records to keep a detailed account of what care a patient has received and what it has cost. Keeping track of it all are medical records managers.

    Years ago, this process used to be done with rooms filled with paper folders and files, but today, medical records are entirely electronic and medical records managers are responsible for managing the complex technology systems and products that keep them organized.

    Most medical records manager positions are in large-scale health care facilities like hospitals, but they can also be found in physician’s offices, nursing homes, home health agencies, mental health facilities, and public health agencies. Organizations you might not expect to handle patient data such as pharmaceutical companies, law and insurance firms, and health product vendors employ medical records managers as well.

    Good communication skills and attention to detail is a must in this position. As a medical records manager, you’ll be working with and possibly supervising a staff of medical billing and coding personnel to make sure sensitive medical records are maintained correctly.

    You’ll be responsible for developing, maintaining, and evaluating existing systems, creating reports, and dealing with records requests. Security is essential for anything having to do with medical records, so you will also need a solid understanding of the Health Insurance Portability and Accountability Act (HIPPA) regulations to ensure that you comply with all financial, legal, or administrative requirements.

    Medical Records Manager Education Requirements

    To pursue a career as a medical records manager, you need at least a ǰ’s degree in health sciences and ideally some previous experience in medical billing or coding.

    A bachelor’s degree in health care management gives you in-depth knowledge of practical approaches to the business side of health care as well as other skills you’ll need to advance your career, such as departmental budget preparation, health insurance payment and reimbursement systems, financial reporting, health regulation compliance, electronic documentation, and digital data systems.

    Specialized certifications such as the or Registered Health Information Administrator (RHIA®) credentials from the are also recommended for boosting your career.

    Additionally, you can advance your medical records manager career by pursuing certain other certifications through Excelsior’s partnership with . You may be eligible to receive credit for these special industry certifications, which can help you gain workforce skills and earn your degree sooner.

    Medical Records Manager Salary

    Salary.com reports that the average salary range of a medical records manager falls between $81,048 and $116,769 but can vary depending on education, certification, and years of experience.

    The field of medical records management continues to expand along with other related jobs in health data and health care informatics. Technology is always changing, and more of these data-driven health care professionals are needed to keep pace.

    If you’re interested in starting your career as a medical records manager or want to explore more growing careers in the health sciences, contact an Excelsior admissions counselor to start a conversation about how to reach your goals.

    Native American Heritage Month

    The History of Native American Heritage Month

    November commemorates Native American Heritage Month, also known as American Indian and Alaska Native Heritage Month, and November 26 is proclaimed Native American Heritage Day. In 1986, President Reagan proclaimed November 23-30 as American Indian Week, which would typically fall alongside Thanksgiving in the United States. In 1990, President George H. W. Bush approved a joint resolution designating November “National American Indian Heritage Month.” Similar proclamations, under variants on the name (including “Native American Heritage Month” and “National American Indian and Alaska Native Heritage Month”), have been issued each year since 1994. This is a time to honor the contributions of the people who were the first inhabitants of North America. It is also a time to celebrate the rich and diverse cultures, traditions, and histories of Native people.

    Why is Native American Heritage Month Important?

    Despite a harrowing history marked by unjust federal policies of assimilation and termination, American Indian and Alaska Native peoples have persevered. Currently, about 6.79 million Native Americans in the United States face extraordinary challenges including social, cultural, economic, and physical. Patterns of struggle uniquely and negatively impact Native American communities and families. While it is essential to be positive and hopeful about the future for Native Americans, it is also important to have a genuine and clear understanding of the challenges and struggles of Indigenous people individually and collectively. During this heritage month and beyond, let us take the time to honor the Native American community by educating ourselves and the public about the tribes, raising awareness about the unique challenges Native people have faced both historically and presently, and learning about how tribal citizens have worked to overcome these challenges. We invite you to explore the links below and learn more about Indigenous culture, life, and struggles.

    Learn more about Native American Heritage Month





    http://www.nysm.nysed.gov/native-american-heritage-month