What Is Health Administration?

Within health sciences, the field of health administration offers many career opportunities. Combining elements from business, public policy, and health care, your work may take place in hospitals, clinics, public health agencies, or insurance companies. Managing health care organizations and creating efficient operations in medical settings is partly about well-run organizations but is ultimately about improving patient care.

You may choose a path that leads to health care leadership, managing hospitals and health care operations, using and improving health informatics, serving within public health administration, or conducting policy analysis work. Roles range from behind-the-scenes positions in the areas of finance and operations to work at the forefront of enhancing outcomes for patients.

What Does a Health Administrator Do?

Health administration roles focus on the everyday operations of health care facilities. You’ll be managing staff, juggling budgets, looking for ways to improve patient services, and maintaining health care compliance. The difference between health care management and administration is about focus. Health care management is the broader field, concerned with health care leadership, strategy, and financial planning versus the administrator’s focus on day-to-day health care operations and managing a facility.

The specifics of what you will do in a health care admin role include:

  • Hiring, training, and managing staff
  • Assigning budgets, managing costs, and leading financial planning
  • Maintaining regulatory compliance laws, regulations, and the rules of accrediting bodies
  • Developing approaches and policies that improve patient satisfaction and outcomes
  • Coordinating departments and teams across functions
  • Implementing technologies such as electronic health records, scheduling programs, management tools, and more

What Are Some Jobs in Health Administration?

Your work in health care operations can be for hospitals, clinics, and long-term care facilities; public health offices and organizations; or insurance companies and other payers. Here is a sampling of career roles.

Records and Information Technician

Health records play a vital role in patient care, helping each member of the team gather a comprehensive view of the patient and their condition. You will work to ensure that these records are complete and accurate. You’ll also need to make sure that they comply with regulations like the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and that they stay secure. Gone are the days of paper files. Now, most health care operations use electronic health records to make it easy for all care givers and the patient, too, to have access to up-to-date information.

Medical Billing Managers

Billing has become a complex function, yet it’s vital to the health of an institution. You will code medical procedures, secure prior authorization from payers when possible, process insurance claims, and track payment for services rendered. You’ll also work with patients to ensure that the care needed is covered, and you will resolve any billing issues that arise. A background in accounting is helpful in this career path.

Nursing Home Administrator

Your work in a long-term health care operations role involves recruiting, training, and managing staff. You will coordinate patient care and emotional well-being. Staying in compliance with various levels of regulation is also vital. Managing budgets and ensuring that the facility operates safely and efficiently rounds out the role.

Clinical Supervisor

Clinical supervisors can be found in various settings, including hospitals, clinics, ambulatory surgical centers, and other specialized health care settings. You will manage the clinical services your organization provides, playing a key role in quality assurance. You’ll also oversee professional teams providing health care services and will guide medical staff. And you’ll ensure that your institution stays in compliance with clinical protocols and will monitor and improve patient care processes.

Start Your Career in Health Administration with Excelsior

If you’re interested in acareer in health administration, earning aBachelor of Science in Health Sciences from 91ֱwill set you up to successfully enter the field. Job opportunities in health administration are among the many potentialapplications of a health sciences degree. If you’re interested in focusing on the business side of health care, theBachelor of Science in Health Care Managementprovides a foundation for a health care leadership track. To take your career even further, theMaster of Science in Health Care Administrationcan help you step into roles as a transformational leader capable of taking on greater responsibility. And all three degree programs are fully online to make it easier to blend your day-to-day responsibilities with your education. You can also advance your career in health administration by pursuing certifications through Excelsior’s partnership with , advancing your skills while potentially earning credit toward your Excelsior degree.

If you want a career in health care but don’t want to be a nurse, doctor, or direct health care provider, roles in health care administration are a rewarding alternative. You’ll blend health care with business and can make a meaningful contribution to helping patients.

What Is Nuclear Cybersecurity?

Imagine a hacker sitting thousands of miles away, infiltrating the digital control systems of a nuclear power plant. With just a few keystrokes, they can manipulate reactor settings, disable security protocols, and disrupt emergency response systems. It seems like the plot of a science fiction movie, but the reality is that cyber threats to nuclear facilities are evolving fast.

Nuclear cybersecurity focuses on protecting the digital systems, networks, and communication networks in nuclear facilities. This includes following guidelines from the , detecting and responding to cyberthreats with advanced detection and response strategies, and monitoring unauthorized access.

Let’s explore some of the common cyberthreats the nuclear industry deals with and how they combat these risks.

What Are Some Common Cyberthreats in the Nuclear Industry?

Nuclear infrastructure is a target for cyberattacks because it relies on digital systems. Hacktivists, cybercriminals, and terrorists are all potential threats to nuclear power plant security. Risks can also arise from outdated systems, poor maintenance, and weak security practices. In pursuit of critical infrastructure protection, the following threat areas must be addressed.

Technology-Related Vulnerabilities

Nuclear power plant security often faces . Some plants operate on outdated software that makes them prime targets for cyberattacks. Breaches in general management software could expose sensitive personnel data, and compromised control systems could threaten security and defense operations. Malicious hardware or software could also be introduced into a plant’s supply chain.

Some real-world incidents that show the effects of cyberattacks include those on , in the United States; , in South Korea; and , in India. It’s critical that the nuclear industry strengthen cybersecurity to safeguard national security and public safety.

Bad Actors and Physical Threats

Terrorist organizations, insider threats, cybercriminals, and hacktivists pose risks to nuclear cybersecurity. Insiders could potentially leak or steal sensitive data, while adversaries could target plant personnel for infiltration. Not to mention, any disruptions in communications between plants, operators, or regulators could threaten the grid’s reliability. Resulting cyberattacks on control systems could cause physical damage and, in extreme cases, the release of radiation.

Cultural and Industry Vulnerabilities

Physical and technological threats aren’t the only worries the nuclear industry has. Cultural and industry-specific vulnerabilities also pose a considerable risk. Resistance to change, lack of cybersecurity awareness, and complacency can all lead to weak security practices. Regulatory delays, supply chain vulnerabilities, an aging infrastructure, and a shortage of professionals can create problems, as well. Improving security, enhancing collaboration, improving risk management, and securing supply chains are all important steps the nuclear industry must take to mitigate these kinds of vulnerabilities.

How Do Power Plants Protect Themselves from Cyberthreats?

In today’s technologically advanced age, it’s critical to nuclear power plant security that operators implement certain protocols to prevent vulnerabilities and threats. Here are they do this:

Evaluation and risk analysis — conducting thorough assessments to identify security weaknesses and determining the likelihood of vulnerabilities happening.

Proactive response plans — initiating effective communication and outlining responsibilities among team members, as well as defining proper procedures for incident analysis, containment, and recovery.

Network security — implementing strong security controls to ensure that only authorized personnel have access to networks.

Employee training — educating employees on identifying cyber threats and the importance of cybersecurity, and encouraging partnerships between the private and public sectors.

Continuous monitoring — keeping constant watch on systems to identify vulnerabilities, staying informed of evolving cyberthreats, and working closely with government agencies to ensure protection.

Start a Career in Nuclear Engineering Technology with Excelsior

You can make a difference in critical infrastructure protection by fighting cyberthreats in the nuclear industry. A nuclear engineering technology degree can open doors to many jobs in the nuclear field. Excelsior’s -accredited Bachelor of Science in Nuclear Engineering Technology program gives you a background in reactor operations, chemistry, quality assurance, and more. And the program’s Nuclear Cybersecurity concentration provides foundational knowledge of cyber defense, compliance, business continuity, and more to prepare you for cybersecurity roles in the nuclear industry.

Contact an Excelsior admissions counselor to get started on an exciting new career on the front lines of cyber defense and critical nuclear safety.

Excelsior Volunteer Week 2025

ALBANY, NY – As part of 91ֱ’s annual Volunteer Week, University staff volunteered with six charitable organizations in the Albany community from April 7-11, including the Capital City Rescue Mission, the Mohawk Hudson Humane Society, the Radix Ecological Sustainability Center, the South End Children’s Cafe, the Underground Railroad Education Center, and YWCA of the Greater Capital Region.

The volunteer opportunities were organized by Excelsior’s Community Engagement Group, a staff committee dedicated to coordinating charitable programs throughout the Albany area. In addition to Volunteer Week, the Community Engagement Group collects hundreds of donations annually to benefit Albany County Adopt-a-Family and its own Snacks for Students program, which provides healthy snacks for Troy and Albany High School students in need on a monthly basis.

For more information on 91ֱ, visit.

# # #

Media Contact 91ֱ: 
Jason Bonafide
jbonafide@excelsior.edu
518-608-8446

ABOUT EXCELSIOR UNIVERSITY 
91ֱ is an accredited, not-for-profit online institution focused on helping adults complete their degrees and advance their careers. Excelsior contributes to the development of a diverse, educated, and career-ready society by valuing lifelong learning with an emphasis on serving individuals historically underrepresented in higher education. Founded in 1971, Excelsior meets students where they are — academically and geographically — removing obstacles to the educational goals of adults pursuing continuing education and degree completion. Our pillars include innovation, flexibility, academic excellence, and integrity.

Essential Skills in Electrical Engineering Technology

With the right skills in electrical engineering technology, a multitude of exciting career prospects are available to you. You will need a blend of theoretical electrical knowledge and an understanding of electrical circuits, along with experience with practical applications, specifically in the design, testing, troubleshooting, and maintenance of systems.

It is a field experiencing faster-than-average growth in industries such as:

  • Renewable energy, smart grid technologies, and power systems
  • Automation and robotics, especially with AI-driven systems
  • Telecommunications, networking, and IoT infrastructure
  • Aerospace and defense
  • Consumer electronics, smart devices, and wearables
  • Electric vehicle technology

If you love solving problems and want a career at the forefront of innovation, gaining skills in electrical engineering technology with the goal of becoming an electrical engineering technologist is an excellent occupational fit.

What Do Electrical Engineering Technologists Do?

Electrical engineering technologists focus on the practical application of electronic and electrical technologies. They apply electrical engineering principles to the design, testing, implementation, and maintenance of systems, including troubleshooting and optimization. In addition to being able to work in a wide variety of industries, you have a choice of work environments, from offices to labs to factories to work in the field.

What Are Some Essential Skills for an Electrical Engineering Technologist?

Employers in the field are looking for particular skills in electrical engineering technology when writing . Here are some areas of expertise many electrical engineering technologists need to have.

Electrical Circuit Analysis and Design

The ability to design electrical circuits, control systems, and networks for power distribution is in high demand. You will need to know the basics of electrical circuits and power, including voltage, current, resistance, and scientific laws and theorems, including Ohm’s law; Kirchoff’s law; the various laws of Faraday, Gauss, Lenz, and Curie; and more. You’ll also need to be up to date on the latest design software, CAD systems, and platforms for electrical circuit simulation.

PLCs and Automation

Mastery of PLCs, or programmable logic controllers, and robotic automation is a key skills area. Devices may be small enough to fit in your hand, while others are huge units on immovable heavy-duty racks. They also vary in capabilities and functions based on the specific industrial computing requirements. Using PLC and robotic automation technology also requires learning control languages like ladder logic, function block diagrams, sequential function charts, structured text, and instruction lists.

Electrical Testing and Troubleshooting

When something goes wrong or electrical circuits don’t work as designed, you’ll need to test for where the malfunction is happening and troubleshoot solutions to the problem. You’ll need to be proficient in using electrical testing equipment such as multimeters, ohmmeters, relay testers, and also high-potential (hipot) test and high-current test equipment, to name a few examples. Your skills in electrical engineering technology and the applied mastery of electrical principles are key to understanding and fixing issues.

Microcontrollers and Embedded Systems

Embedded systems and microcontrollers work together to cause a device to perform a task. An embedded system uses microcontrollers to perform a task, which can be an image processor on a camera, or it could be the driver of a gang of robots on an automotive assembly line. The kind of work you will do will vary by industry and application.

Start Your EET Career with Excelsior

Enter this dynamic, fast-growing field with the skills in electrical engineering technology you need to play key roles. Accredited by the Engineering Technology Accreditation Commission of , 91ֱ’s Bachelor of Science in Electrical Engineering Technology program prepares you for tech-related roles applying electronics, electrical power, semiconductors, and computers in a variety of industries. Offered 100% online, Excelsior’s EET program makes it easier for you to balance work and life responsibilities with your education. And the curriculum prepares you not only for EET work but also to become a licensed professional engineer (PE) via the .

With Excelsior’s ABET-accredited education as your foundation, a challenging and rewarding career in electrical engineering technology can be yours.

Excelsior Staff Spotlight: Khamel Abdulai

Q&A with Khamel Abdulai, Executive Director of Human Resources and Talent Management

As executive director of human resources and talent management at 91ֱ, Khamel Abdulai provides structure and leadership for training and development initiatives and works closely with employees to ensure that they have what they need to be successful.

What do you enjoy about your work at 91ֱ?

I am incredibly fortunate to work for an institution that has a deep history and tradition of helping people see the potential in themselves and the possibilities in the world around them. This is as true for our students as it is for our faculty and staff.

My work in human resources is such a great vehicle for helping and empowering those who help and empower our students, and it’s never boring or static. Whether it’s providing learning and development opportunities, working with our dedicated HR team to nurture a positive work environment for our employees, or working with leaders to achieve our institutional goals, I have the enviable privilege of working with incredible people every day and learning new things along the way.

I am proud of the work we do as a university and even prouder of the community we’ve created. This is a great place to work, and it’s gratifying to know that our efforts make a difference—for our employees and students.

What’s exciting in the world of learning and development?

The world of learning and development—and as a whole, HR—is constantly evolving. We are paying increasing attention to what drives the overall well-being of our employees and trying to understand how to create the most conducive work environment. How people show up to work is very much reliant on their lives at home, their physical and mental health, and their daily concerns. From a learning and development perspective, it’s about not only training people to do their jobs but also helping them learn how to take care of their overall well-being.

I am excited by this because it needs a cross-disciplinary approach—everyone working together to support employees so that they can maximize their potential. As I mentioned earlier, it’s not about one single big thing but about paying attention to the many small things that affect people every day.

Why is learning and development important for an organization?

Successful organizations are the ones that emphasize a learning culture and knowledge transfer. A learning organization is one that puts an emphasis on continuous improvement and reflection, and on always acquiring new ways of thinking and doing. In other words, you cannot grow if you do things the same way, and you’ll keep doing things the same way if new knowledge isn’t acquired and disseminated.

What are some challenges with implementing learning and development initiatives in an organization? How do you anticipate and mitigate those challenges?

The biggest opportunity is also the biggest challenge. So much change, and so much uncertainty. The landscape is rapidly evolving, and nowhere is that truer than in higher education.

How people learn, what value they place on learning, and our understanding of the world around us has changed in ways that we do not always understand. An example is technological change and how it affects how people learn. Using AI (artificial intelligence), you can create summaries and learning plans about almost any topic in the world. This raises many questions and concerns, but it also puts incredible power in people’s hands.

In higher education and in HR work, staying as informed as possible is important, as is being proactive with seeking knowledge and intelligence. Having a North Star, a set of values and guiding principles, helps keep you grounded. Also, it’s better to try something that fails and to learn from it than to be inert.

What do you enjoy most about leading employee learning and development efforts?

I love my job because I learn so much every day! In a higher education institution like 91ֱ, you work with people who are knowledgeable and passionate about what they do and are happy to share it. I’ve always believed that educators can learn as much, if not more, than their audience. It’s a privilege to work with my colleagues and a reward to work across the institution.

What topics for e-learning courses and workshops are especially beneficial at this time?

I recommend courses on communication and collaboration, using technology and digital tools to work more effectively with others, resilience, and how to develop a growth mindset. There is still uncertainty on what skills we would need for the long-term future—except the skills of learning new ways and unlearning things that are obsolete—so anything that enhances learning as a competency is important.

In today’s world, an understanding of AI and how generative AI tools can help you streamline your work are essentially foundational competencies. As my colleague Tynan Oppenneer likes to say, “Don’t be afraid of AI stealing your job; be concerned with the person who knows how to use AI stealing your job.” I think that is a valid point.

Lastly, I would recommend setting aside time to explore content on well-being—mindfulness and self-care are so crucial.

What are three reasons everyone should make time for learning and development

  1. Professional development and learning can be linked to overall job satisfaction. Our sense of professional well-being is enhanced by the opportunity to learn and apply new skills.
  2. Being proactive and setting aside time for training and professional development increases the effectiveness of the effort. By being deliberate and purposeful about the time you spend in professional development, you realize the full benefit of the experience. No one wants to learn in a hurry or at the last minute.
  3. Work and life often move at a pace beyond our control. Every day, something we know becomes obsolete or ill-suited for today’s context. Setting aside time for professional development keeps your skill sets current.

Based on your own professional experiences, what have you learned about the importance of professional development?

We are social beings in a complex world. Our environment changes all the time, and without some application of a learning mindset, it’s easy to be left behind. The one lesson I’ve learned is that there is a clear distinction between environments that prioritize professional development and those that don’t, at the expense of the latter.

What author/book or thought leader inspires you, and why?

Not an easy question for me—so many great thought leaders out there! I have to say that a book that’s influenced me the most is “Shackleton’s Way.” It’s a great book about the importance of good leadership in turbulent times. Ernest Shackleton and his crew faced nearly unsurmountable difficulty, but through his hands-on, engaged leadership, emotional intelligence, and well-managed goals, every single one of his crew returned home safely.

I also subscribe to the East African value of “Ubuntu”—“I am because we are.” During uncertain times, it’s important for us to remember that our fates are more intertwined than we often remember.

I recently read “Essentialism” by Greg McKeown, and it’s a well-written book to help you organize your life around what matters most—spending your time wisely and productively.

What is the best or most memorable professional advice you have received?

Underpromise and overdeliver. It sounds clichéd, but it is essentially the best expectation management advice I have received. Another (bonus) bit of advice I strive to apply is to always focus on the relationships. We are only as effective as the relationships we build and nurture. Lasty, focus on what you can control. It’s easy to lose oneself in holding others accountable for our own success. I have my current boss to thank for this advice.

What is your mantra?

“Small steps lead to significant journeys.” Every day is an opportunity to learn something new, start a new habit, or abandon a bad one. Never underestimate the power of incremental progress.

About Khamel Abdulai

Khamel Abdulai was promoted to executive director of human resources and talent management in October 2024 after serving as senior director of talent development overseeing training and professional development initiatives. He has worked at 91ֱ since 2015.

Abdulai earned a Master of Business Administration from the College of Saint Rose, a Bachelor of Science in geology from the University at Albany, and a general certificate in education in arts from St. Augustine’s College.

The Evolution of Cybersecurity

The evolution of cybersecurity has been driven by the evolution of cybercrime. Unfortunately, technology advances also bring advances in cyberattack tactics and methods. Cybersecurity is now a fully integrated priority in today’s interconnected digital world—and is big business.

Given the increasingly complex cyberthreats in today’s world and the fact that they are growing in number and sophistication, the demand for experts in cybersecurity continues to grow. If you’re thinking of a career in digital security, here’s a bit of history about the field, along with some key trends and opportunities to keep in mind.

Early Cyberthreats and Defenses

Security was less of a consideration when the first internet was created. The U.S. Department of Defense created it as part of its Advanced Research Projects Agency (ARPA), thus the name . Since the original idea was to connect research institutions with the military, trust was assumed. As users quickly discovered, with no way to authenticate those with access, no encryption of data, and no way to detect an intruder, ARPANET was vulnerable.

The first cybercrime was perpetrated by German hackers who and sold sensitive information to the Soviet Union’s KGB, the former country’s intelligence agency and secret police, in 1986. A few years later, a graduate student at Cornell University perpetrated the first large-scale cyberattack, called the , infecting APRANET. Following these incidents, developing security protocols like firewalls, encryption, and authentication access controls to protect systems became a priority.

The Evolution of Cybersecurity from Individual Systems to the Internet

When the closed systems of the Department of Defense evolved into the public World Wide Web, cybercrime followed. As businesses started adopting online services, attacked:

  • The first ransomware exploit was the that locked people out of their files.
  • The first online cyberattack on a bank was when Russian hackers broke into Citibank’s network in 1994 and from account holders.
  • One of the first uses of malware, the , followed in 1999, using email to spread the virus to hundreds of thousands of computers.
  • The next year saw a major distributed denial-of-service (DDoS) attack that , and others.

The evolution of cybersecurity made defending connected systems a critical focus. Companies like McAfee (1987), Trend Micro (1988), and Symantec/Norton (1990) began selling cybersecurity software. Commercial solutions such as Check Point Software (1993), Internet Security Systems (1994), and Palo Alto Networks (2005) offered large-scale cybersecurity expertise to enterprises and e-commerce companies.

Modern Threats and Cybersecurity Trends

A smartphone with a glowing lock and shield on the screen rests on the backlit keyboard of a laptop.

The evolution of cybersecurity continues to grow apace. The at $193.73 billion globally in 2024 and is projected to grow to $562.72 billion by 2032. The challenges are expanding, too:

  • Cloud computing puts volumes of sensitive data out there to tempt cybercriminals and even insider threats. It just takes a simple misconfiguration or slip-up in access for disaster to strike.
  • Hacktivism refers to political and socially motivated attacks. Bordering on cyberwarfare and espionage, well-funded and sophisticated attackers go after large enterprises, governments, and any vulnerability.
  • Data breaches are a huge threat to cybersecurity. Sometimes involving data theft, seeking ways to breach defenses, or sabotaging systems to bring down industries and infrastructure, these attacks are truly devasting.
  • Advanced persistent threats where attackers breach defenses and operate undetected for months and years lead to losses and destruction that are hard to quantify.

As fast as cybercriminals change tactics and targets, cybersecurity professionals respond to protect vital systems. Working in ethical hacking, those developing effective defenses, cybersecurity frameworks, cybersecurity tools, and digital security best practices aim to stay ahead of cybercriminals. Using AI in cybersecurity is another subfield seeing rapid advances.

The Future of Cybersecurity with Excelsior

Beyond the use of AI in cybersecurity, quantum computing is the next technology breakthrough in digital defense—and, of course, in cybercrime. The evolution of cybersecurity is arriving at a place where current encryption methods are likely to be obsolete in the face of massive computing power.

Earning a cybersecurity degree from 91ֱ will put you at the forefront of advances in this field. In addition to learning current cybersecurity best practices, you’ll gain expertise in automation, resilience approaches, proactive defense, and emerging technologies. If you’re seeking leadership roles, Excelsior’s Master of Science in Cybersecurity gives you the educational foundation you need to take on more responsibility and drive the future of your organization and the industry.

A career in cybersecurity and digital defense is constantly evolving and exciting. And regardless of whether you’re just starting out, advancing to the next level, or setting your sights on the C-suite, Excelsior’s world-class programs can give you the skills and confidence to achieve your goals and make your own mark on the history of cybersecurity.

Disaster Response Nursing

Nurses have a demanding and stressful job. They dedicate their work to helping others recover from illnesses and improve their health. Sometimes, nurses work in extreme situations. Disaster response nursing is a unique field where nurses provide medical care support before, during, and after critical emergencies.

Before crises, nurses help create disaster plans, make sure resources are available, conduct training, and more. They provide emergency care, manage casualties, prevent disease outbreaks, and offer support during crises. After disasters, nurses help with community recovery and restoration. This role requires nurses to have resilience, adaptability, and strong leadership skills. Let’s explore this role more to see whether you could be right for this exhilarating and rewarding nursing career.

Nurses’ Role in Crisis Management

Disasters can be natural or human-made and can include chemical, biological, radiological, nuclear, or explosive incidents. in crisis management and are skilled in handling disaster responses by following specific steps and rules. For instance, they critically assess a situation to determine the impacts on the public and what kinds of health care response there should be; they need to communicate with colleagues and affected individuals to ensure an appropriate course of action; they should be able to demonstrate leadership and teamwork in stressful situations; and they should be able to manage stress while also providing support to others effectively.

Nurses carry out specific steps and protocols before, during, and after emergencies. Let’s break these down further.

Before Emergencies

, nurses work with other health care team members, emergency responders, and community leaders to provide accurate information, promote emergency preparedness, and ease panic. They compile and assess medical supplies, monitor staffing, and consider the needs of vulnerable populations so that the appropriate resources can be deployed during a disaster. Additionally, nurses participate in , such as drills and simulations, to practice emergency plans and procedures. These steps proactively ensure that emergency responders and nurses are ready to respond to a disaster and that any risks and problems can be minimized.

During Emergencies

When a disaster strikes, emergency nurses remain calm and prepared to provide care where needed most. Nurses offer first aid, assess and help injured patients, and deliver medications. They also offer disaster triage to prioritize patient care. They work closely with doctors, emergency medical technicians, and disaster relief teams throughout a crisis to ensure that victims receive adequate treatment and resources.

After Emergencies

A nurse’s job isn’t done when a disaster ends. Nurses have essential roles to play after crises, as well. Disaster response nurses help patients with long-term medical conditions or illnesses that may arise after the disaster, provide mental and physical health support services, offer counseling, or deliver primary health care like screenings and chronic disease management. They may also educate the community on best health practices to prevent further infections. Additionally, nurses may help first responders with rehabilitation efforts and help support recovery efforts in the community.

Start Your Nursing Career with Excelsior

Like other nurses, a disaster response nurse is a registered nurse. You need to earn an appropriate degree in nursing and pass the NCLEX-RN exam to become an RN and move into the fast-paced and rewarding specialty of disaster response nursing.

In Excelsior’s Associate in Applied Science in Nursing program, you can expand on your knowledge as an LVN, LPN, or paramedic and work toward your RN license. The RN to Bachelor of Science in Nursing program is an excellent opportunity to develop your nursing skills further and become an effective leader—an essential trait you’ll need to have if you want to be a disaster response nurse. With the appropriate education and , you can be well on your way to a rewarding and exciting career in disaster nursing.

91ֱ Announces New Partnership with OPSWAT Academy



ALBANY, N.Y.
— 91ֱ and OPSWAT Academy™, a global leader in Critical Infrastructure Protection (CIP) cybersecurity training, are proud to announce a new partnership aimed at advancing cybersecurity education in an evolving global threat landscape. This collaboration will provide Excelsior faculty with the opportunity to engage in dialogue with industry leaders at OPSWAT to discuss current challenges in cybersecurity. OPSWAT employees, clients, and OPSWAT Academy™ students will benefit from the partnership, including a tuition discount for Excelsior’s more than 40 online degree and certificate programs.

“This collaboration reflects Excelsior’s dedication to meeting learners where they are, both educationally and geographically, with innovative, workforce-ready programs,” said David Schejbal, president of 91ֱ. “Our partnership will help develop the next generation of cybersecurity professionals by combining Excelsior’s nationally recognized cybersecurity degree programs with experiential training provided by industry leaders at OPSWAT Academy™.”

91ֱ was recently redesignated as a Center of Academic Excellence in Cyber Defense by the National Security Agency, further underscoring its commitment to cybersecurity education.

Cybersecurity literacy is crucial across multiple Excelsior fields of study, including allied health, nursing, business, and technology. The partnership will connect students in Excelsior’s programs with OPSWAT Academy’s™ immersive learning experience. Excelsior students and alumni may be eligible for specialized training through , designed to enhance skills in addressing emerging critical infrastructure cybersecurity threats. This will help strengthen the capabilities of both current professionals and future cybersecurity leaders.

OPSWAT Academy™ is a world-class e-learning platform specializing in IT and OT security training for professionals in CIP. Designed by industry experts, courses provide hands-on experience to prepare learners for real-world challenges. Started as an educational venture by OPSWAT, the program is dedicated to transforming CIP cybersecurity training. By offering immersive educational programs, OPSWAT Academy™ strives to close the cybersecurity skills gap, cultivate a worldwide network of proficient cybersecurity experts, and reinforce the safeguarding of global critical infrastructure.

Irfan Shakeel, VP of training and certification services at OPSWAT, stated, “This partnership reflects our shared commitment to student-focused, career-oriented education. By collaborating with 91ֱ, we’re offering students and alumni valuable opportunities to enhance their learning with real-world cybersecurity training. Together, we aim to equip them with the skills needed to advance in this dynamic field.”

Employees of OPSWAT, its clients, and OPSWAT Academy™ students will have the opportunity to pursue Excelsior’s degree programs, such as the Bachelor of Science and Master of Science in Cybersecurity, Bachelor of Science in Business, Master of Business Administration (MBA), and the new Executive MBA. Excelsior’s Credit for Prior Learning program may award college credit for OPSWAT Academy’s™ Advanced Critical Infrastructure Protection Cybersecurity Bundle training, allowing students to leverage these workforce skills toward an Excelsior degree, saving both time and money. Excelsior faculty will evaluate additional OPSWAT Academy™ courses for potential credit transfer opportunities.

OPSWAT Academy’s™ focus aligns with 91ֱ’s educational offerings in Cybersecurity and Information Technology. The partnership opens doors for collaboration in sectors that both organizations serve, including corporate, government, and academic environments, creating new opportunities for students and professionals alike.

For more information on the partnership, visit /partner/opswat.

Media Contacts

91ֱ:
Jason Bonafide, communications manager, jbonafide@excelsior.edu, 518-608-8446

OPSWAT:
Kat Lewis, VP of global marketing & communications,kat.lewis@opswat.com

OPSWAT Academy:
Irfan Shakeel, VP of training and certification services,irfan.shakeel@opswat.com

About 91ֱ
91ֱ is an accredited, not-for-profit online institution focused on helping adults complete their degrees and advance their careers. Excelsior contributes to the development of a diverse, educated, and career-ready society by valuing lifelong learning with an emphasis on serving individuals historically underrepresented in higher education. Founded in 1971, Excelsior meets students where they are — academically and geographically — removing obstacles to the educational goals of adults pursuing continuing education and degree completion. Our pillars include innovation, flexibility, academic excellence, and integrity.   

About OPSWAT Academy

™, an educational initiative by OPSWAT, is dedicated to transforming cybersecurity training that delivers cutting-edge, practical learning experiences that empower individuals and organizations to defend critical infrastructure effectively.

Through immersive educational programs, OPSWAT Academy™ aims to bridge the CIP cybersecurity skills gap, cultivate a global network of skilled CIP cybersecurity professionals, and strengthen the protection of critical infrastructure worldwide.

About OPSWAT

For the last 20 years , a global leader in IT, OT, and ICS critical infrastructure cybersecurity, has continuously evolved an end-to-end solutions platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks and ensure compliance. Empowered by a “Trust no file. Trust no device.™” philosophy, OPSWAT solves customers’ challenges around the world with zero-trust solutions and patented technologies across every level of their infrastructure, securing their networks, data, and devices, and preventing known and unknown threats, zero-day attacks, and malware. Discover how OPSWAT protects the world’s critical infrastructure and helps secure our way of life; visit .

Food for Thought Movie Night: A Humanities-based, Interprofessional Discussion Focused on Food Insecurity

Zeketra Grandy, part-time instructional faculty for the 91ֱ College of Liberal Arts and Sciences, co-authored the article “Food for Thought Movie Night: A humanities-based, interprofessional discussion focused on food insecurity,” published in the Journal of Interprofessional Education and Practice.

The article is based on Interpersonal Education requirements at the University of Arkansas for Medical Sciences, through facilitation of professional development workshops for students on improving patient care through collaboration. The piece provides a literature review and findings from data collected during a workshop on food insecurity and patient care and the role of the health care team in addressing the issue as it relates to the patient’s health.

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What Is the Pomodoro Technique?

Tomatoes are delicious and nutritious, but did you know they can also make your work more expeditious? Feeling suspicious? Don’t be! Named after the Italian word for tomato, the Pomodoro technique is a simple but surprisingly effective way to boost focus, manage time, and get more done.

In the 1980s, university student Francesco Cirillo was burnt out. Like many learners overwhelmed by deadlines and schoolwork, he was struggling to keep motivated. Seeking a better way stay focused, Cirillo was inspired by the tomato-shaped kitchen timer in his apartment and taught himself how to study effectively by breaking down work into targeted 25-minute intervals (called pomodoros) and using short breaks as rewards.

Today, the Pomodoro technique is embraced by students and professionals alike, and it’s perfect for anyone looking to add more time management into their day and train their brain to tune out distractions—no actual tomatoes required!

What Are the Steps to the Pomodoro Technique

More than just a study hack, the Pomodoro technique can help improve concentration, boost productivity, and reduce procrastination.All you need to get started is a timer and something to write with, and you’re ready for your first pomodoro with these easy steps:

  1. Choose your task.
  2. Set your timer for 25 minutes.
  3. Work for the entire 25 minutes, no more and no less.
  4. Take a five-minute break to rest and recharge.
  5. After four pomodoro cycles, take a longer break.
  6. Keep track of each pomodoro and the tasks you worked on.

Pomodoro Technique Rules

takes discipline, but one of its benefits is that it can be flexible if you need different allotments for your work and breaks. Whatever the size of your pomodoro, there are a few key rules to follow to make sure you’re getting the most out of your time.

Break Up Big Tasks

When picking a task, think small. This will help keep your work sessions focused and successful. If you have a complex job to do, use your pomodoros to break it up into manageable pieces.

Combine Small Tasks

Taking a single pomodoro to knock out several short tasks is a good way to eliminate those small items that can become distractions during your day.

Remember: A Pomodoro Is Indivisible

Your timer should run until it’s done. If you must stop in the middle, reset and start fresh at the beginning of a new 25 minutes (or whatever time period you choose). If you complete your task before the time is up, take the remainder to review your work instead of starting something new or taking a longer break.

Use Your Breaks Wisely

Pomodoro breaks are as important as work sessions, and their point is to give your eyes and mind a rest, so make sure you physically get up and away from your work.

Apply This Technique at 91ֱ

Learning online takes time management, especially if where and how you study is completely up to you. Using the structured approach of the Pomodoro technique for your courses, with its focused work sessions and short breaks, can help you do more and feel more accomplished as you complete each pomodoro. Plus, the short breaks between study intervals allow the brain to , leading to better memory retention for what you’re learning.

If the Pomodoro technique has you feeling inspired, 91ֱ has even more tips for studying and resources for how to be successful in college.

Learn more about Excelsior and get started today.

How to Optimize Your Customer Relationship Management System

Your customer relationship management system, or CRM for short, is a vital tool in contact management that helps you increase customer engagement. From lead management to nurturing ongoing profitable relationships, a well-optimized CRM helps you manage the customer life cycle and grow your business.

But simply having a CRM isn’t enough. When you can optimize your customer relationship management system, you can build strong and durable relationships, keep customer satisfaction high, automate workflows, and streamline communication, all while creating valuable data you can track to fuel continuous improvement. You’ll have efficiency, valuable data, and the ability to personalize customer interactions on your side. That’s good for productivity and ultimately boosts revenue—and what you can personally earn.

5 Tips to Fine-Tune Your Customer Relationship Management System

These tips, based on proven best practices, can help you get the most out of your customer relationship management system. Used correctly, your CRM can automate time-consuming repetitive tasks, support your increasing efficiency, and give you valuable insights about your customers and potential customers. Here are some essentials to keep in mind.

Integrate with Other Tools

Getting the most from your customer relationship management system means connecting it to or integrating it with an email platform, a database, and perhaps other software. When everything is integrated, you can automate lead management, run outreach campaigns, and ensure that follow-ups are timely. You can easily access data and share it across departments.

Use Effective Communication Strategies

Expert communication builds trust and keeps you and your customers in the loop. It’s about more than following up, answering questions, offering helpful information, and remembering important dates. When you also connect with customer care, you can make sure customers get what they need in a timely manner and that everyone on the team understands where the customer is in the life cycle to better serve them.

Cater Your Strategy to Your Data

A data-driven approach to your CRM gives you useful information about customer preferences, past purchases, schedules, budgets, and patterns in behavior. You can tailor your marketing efforts and cater to individual needs. The right messaging at the right time with proactive support builds relationships and customer loyalty.

Have a Follow-Up Strategy

If you don’t follow up, your customers may think you don’t care and are not interested in their business. Following up shows a willingness to help. Whether scheduling next steps after a meeting, reminding customers of deadlines, or offering timely information, you keep the conversation going. Engagement through your CRM may use methods such as phone calls and , , , and even traditional paper mail.

Keep It Clean and Up to Date

Customer data needs to be kept current. People change jobs, retire, or move on to other companies. For accurate keep-in-touch data, lead management, and business strategy information, you should regularly scrub the CRM to remove duplicates, outdated information, and empty fields. You’ll enjoy more productivity and usefulness.

How You Can Do More with 91ֱ

Lead management, customer engagement, and uncovering opportunities through data analysis are all made easier by your CRM. However, as invaluable as this software is to modern business, like any tool, it’s only as good as the people who use it. How you optimize your customer relationship management system depends on the kind of knowledge, skills, and insight you possess—the kind on offer in 91ֱ’s MBA program.

Take your career to the next level with a 100% online program that fits into your busy life; there’s no need to pause your career or your other commitments to earn your degree. And if you already are a seasoned professional, consider Excelsior’s executive MBA program, an excellent option for those looking for a unique hybrid learning experience that can be completed in 12 months.

Relationships with customers are the heart of business administration at every level and function. An optimized CRM ensures you’re doing your best to engage and nurture them. And with Excelsior as your education partner, you can be confident in the decisions you make to improve customer relationships, your business, and your career.